FAQ

Are Allay Essences products 100% natural?

Yes, all our products are crafted from 100% natural ingredients, sourced responsibly to ensure purity and effectiveness.

How long does delivery take?

Delivery times vary by location but typically range from 3–7 business days. You can check estimated delivery times at checkout.

Can I return or exchange a product?

Yes, if you’re not satisfied, please contact our Customer Support team within 14 days of delivery to initiate a return or exchange.

Can I reactivate my inactive Allay Essences account?

Yes, reach out to our Customer Support team for assistance with reactivating your account.

Do I need to verify my mobile number or email every time I log in?

For security, verification may be required periodically or if there’s unusual activity.

Can I track my order?

Yes, you’ll receive a tracking link via email or SMS once your order has shipped, so you can follow its journey.

What is an OTP or verification code?

An OTP (One-Time Password) is a temporary code sent to your registered email or mobile for secure login.

Why is mobile or email verification required to log in?

Verification helps protect your account and ensures only authorized users can access it.

Can I use an international number to sign up?

Currently, we support sign-ups with Indian phone numbers only.

How can I use my mobile number to log in on the Allay Essences app?

Simply enter your mobile number, and we’ll send a verification code to log you in securely.